SMS-Based Customer Feedback Facility

We understand the power and convenience of short message service (SMS), that is why we encourage our customers to reach us anytime, anywhere, using SUBICWATER's 24/7 InfoTxt Service.

You can send feedback, report any water-related issues, and get your latest water bill balance by using simple keywords and sending your message to our two text hotlines.

Your text messages are automatically forwarded directly to the concerned personnel, who will immediately respond and take action upon receiving your message.


Text Hotlines

You can use your unlimited text promo subscription to send messages to our InfoTxt Hotlines. Please save these numbers in your phones:

Smart Hotline: 0929-1111-444


Message Format

Our system processes your messages based on the keywords used.

1

How to get full list of keywords.

2

How to send water-service related complaints.

3

How to make inquiries.

4

How to report pipe leaks.

5

How to inquire latest water bill balance.


  • 1
    How to get full list of keywords.
  • 2
    How to send water-service related complaints.
  • 3
    How to make inquiries.
  • 4
    How to report pipe leaks.
  • 5
    How to inquire latest water bill balance.